1. How long does delivery take?
Orders are prepared within 24–48 hours after payment confirmation.
- European Union & Switzerland: 8–10 working days
- United Kingdom: 6–10 working days
- South Africa: 8–12 working days
Delivery times may vary depending on the destination and courier operations.
2. How much does shipping cost?
We offer free shipping and free returns on orders over €30.
For orders below €30, a standard shipping fee applies and will be displayed at checkout.
All prices shown include VAT.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking email with a link and tracking number.
This allows you to monitor your delivery in real time.
4. What payment methods do you accept?
Elvarenza supports secure payment methods including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are encrypted and securely processed through trusted payment providers.
5. Can I change or cancel my order?
If you need to modify or cancel your order, please contact us immediately at contact@elvarenza.com.
Changes can only be made before the order is shipped. Once dispatched, the order cannot be canceled, but you may return it after delivery.
6. What is your return policy?
We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.
To be eligible for a return, items must be in their original condition, and additional conditions may apply.
7. How do I start a return?
To initiate a return, email us at contact@elvarenza.com with your order number and reason for return.
We will provide you with detailed return instructions.
Refunds are processed within 5–10 business days after we receive your returned item.
8. What if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include clear photos of the issue and send them to contact@elvarenza.com.
We will arrange a replacement or issue a full refund at no additional cost.
9. Do you offer exchanges?
We do not offer direct exchanges.
If you require a different size or style, please return the original item and place a new order.
10. Are Elvarenza products covered by warranty?
Yes, all products include a 30-day quality warranty covering manufacturing defects or issues present upon delivery.
If you experience any issues, please contact us for assistance.
11. Do you ship outside the European Union?
Currently, we primarily ship within the European Union.
If you are located outside the EU, feel free to contact us at contact@elvarenza.com to check availability.
12. How can I contact customer support?
Our support team is available 24/7 to assist you with any questions or concerns.
You can reach us anytime at contact@elvarenza.com.