Store: Elvarenza
Address: Via Attica SNC, 87011 Cassano Allo Ionio (CS), Italy
Email: contact@elvarenza.com
Phone: +393252667745
Full Name: Fortuna Campolongo
At Elvarenza, we are committed to offering refined, high-quality women's fashion. Every garment — from dresses and knitwear to seasonal collections and premium fabric styles — is carefully inspected before shipping. This Warranty Policy outlines what is covered, what is excluded, and how to request assistance if you experience any issues.
1. Warranty Coverage
All products include a 30-day quality assurance warranty starting from the date your order is delivered.
This warranty covers:
- Manufacturing or production defects
- Loose seams, stitching issues, or construction flaws
- Faulty zippers, buttons, clasps, or closures
- Fabric defects or imperfections upon arrival
- Incorrect item, size, color, or variant received
- Damage that occurred during shipping
If your issue falls within these categories, we will provide a replacement or full refund.
2. What the Warranty Does NOT Cover
The following are not considered manufacturing defects and are not covered:
- Normal wear and tear from regular use
- Damage caused by washing, drying, ironing, or improper care
- Shrinking, fading, stretching, or pilling over time
- Stains from makeup, deodorant, perfume, or other substances
- Accidental damage such as tears, burns, or pulled threads
- Damage caused by misuse, alterations, or mishandling
- Items returned with strong odors (e.g., smoke, perfume, chemicals)
- Final sale or clearance items (if applicable)
These situations are not classified as product defects.
3. How to File a Warranty Claim
To submit a claim, please contact us at contact@elvarenza.com with the following:
- Your order number
- Clear photos or videos showing the issue
- A short description of the problem
Our team will review your request within 24–48 hours.
4. Approved Warranty Solutions
If your claim is approved, you may choose one of the following options:
- Free replacement (same item, size, and color if available)
- Full refund to your original payment method
- Store credit for future purchases
All shipping costs related to approved warranty claims are fully covered by Elvarenza.
5. Warranty Timeframe
Warranty claims must be submitted within 30 days of delivery.
Claims submitted after this period may not be eligible for coverage.
6. Customer Support
Our support team is available 24/7 to assist with warranty claims, returns, or general inquiries.
Contact us anytime at contact@elvarenza.com.